Where can I find SkinClinic products? add
What is the applicable VAT for SkinClinic and for SC-ON? add
It is important to know that the VAT applied on the SkinClinic products is 21% whilst the VAT applied on SC-ON is 10%.
How can I be sure I made my purchase correctly? add
By completing the purchase process you will receive a confirmation email where you will be able to see all your order details. If you have any questions you can contact us by sending an email to email@example.com, or call us at +34 966 388 215.
Can I only order online? add
Yes, you can only order online. For any questions please call us at +34 966 388 215, we will guide you through those steps that you need to clarify. It will be a pleasure for us to help you place your order.
What is the total delivery time for your order? add
Deliveries to the Iberian Peninsula, Balearic Islands, Portugal and Andorra shall be delivered within 3 to 4 working days.
Deliveries to the Canary Islands shall be delivered within 4 to 5 working days from the moment the order is placed.
Deliveries to Ceuta and Melilla shall be delivered within 3 to 4 working days from the moment the order is placed.
International deliveries shall be delivered within 5 to 8 working days from the moment the order is placed.
In holiday periods the delivery times will vary. This information will be specified on the website and in the orders.
There shall be no deliveries to Gibraltar.
How do I track my orders? add
You can view your order status at any time. Simply register as a user on our website, go to "My Orders" and enter the reference number we sent you in the email order confirmation.
Please note that we are also pending your order at any time to mediate with the transport agency if necessary.
Can I have my order delivered to an address other than my home? add
Yes, we will deliver your order to any address within the countries available for shipments. We can send the order to your work, to a friend´s address, relative or neighbour. At the end of the purchase process, when you are requested, please indicate the desired shipping address, full name and ID of the person who will sign for the package. This way you can make a gift to someone else.
We don´t deliver to PO Boxes.
What should I do when my order payment has been declined? add
If your payment is declined, you can click on "Retry". Check to see if the card details you entered are correct and try again. If it is still being declined, contact your bank or credit card company. Alternatively, try using a different card. You can also pay via PAYPAL, cash on delivery, by bank transfer or you can contact us on +34 966 388 215.
I am trying to pay with Paypal but I'm having troubles. What does it mean? add
If you have problems with Paypal maybe it´s because your account has not been verified. SkinClinic only accepts Paypal payments from verified accounts. You can find information on how to verify your Paypal account here.
What happens if I am not at home when my delivery arrives? add
Someone needs to be at the shipping address as we may need a signature. Don’t worry if you aren’t, our carrier usually tries to deliver more than once. The carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick your order up or rearrange the delivery.
Changes, returns and cancellations
How I can make an exchange or refund for my order? add
In order to request a change or return please contact SkinClinic at firstname.lastname@example.org or telephone +34 966 388 215.
- Print out the return form. Access to www.skinclinic.es/returns, locate your order and cut it in half.
Wrap the product with the original packaging, put the "Return Form" inside and stick the "Return Label" with adhesive tape on the outside of the box.
Give the package to the driver. We will collect your package at the time you specified.
Once we have received the package in SkinClinicand after verifying that the merchandise is in perfect condition, you will Receive the refund within 14 business days with the same payment method you made your purchase.
* If you want to make a change, first you must make a return and then place a new order. For any questions you can contact the Customer Service email@example.com, or call us at +34 965 981 318
What is the time limit to make an exchange or refund? add
If you need to exchange or return a product you can do it within the next 8 business days from the date you received your order.
Is there a fee for exchanges or refunds? add
The costs incurred when changing or returning the products shall be charged to the customer.
If an exchange item is to be sent, the customer will be responsible for the shipping cost on the exchange item as determined by the area of origin.
SkinClinic is not responsible for customs costs or the possible retention in customs.
When will I receive my refund? add
If you want to return an item, we will issue a refund to your original payment method, equal to the purchase price minus the transportation expenses incurred for the return. The payment will be made within 8 business days from the date we receive the package, only when items are returned in their original condition (check Return Policy).
How I can cancel my order before it has been shipped? add
If you need to cancel your order please contact us via emai firstname.lastname@example.org or call us at +34 966 388 215 and we will inform you of the order´s current status and the possibility of cancellation. Once your order has been shipped, it cannot be cancelled. In case you want to make a return, you will have to bear the cost of returning.